Shipping Protection – Powered by Xcotton

We pay for the insurance. You get the peace of mind — 100% free.

At Crimson Reign X, your satisfaction and confidence mean everything to us. That’s why we’ve gone one step further — we cover the cost of premium shipping protection for you.

Thanks to our partnership with trusted third-party provider Xcotton, your order is automatically insured at no extra cost, protecting you from loss, damage, or mis-delivery during transit.

✅ What’s Covered?

With Shipping Protection, you’ll receive compensation or a replacement for:

Lost Shipments

  • Domestic: Not delivered within 30 days

  • International: Not delivered within 60 days

  • Marked as “Delivered” but not received? You’re covered with valid proof

Damaged Packages

  • If your item arrives damaged, we’ll replace it or offer a refund (up to the full purchase price)

Courier Mis-delivery

  • If the courier delivers your order to the wrong location due to their error

Unforeseen Events (Force Majeure)

  • Includes natural disasters, traffic accidents, and more — reviewed by Xcotton case-by-case

🛒 How It Works

1. Add to Cart

Choose your doll as usual.

2. Shipping Protection is Included

No need to add it manually — protection is automatically applied free of charge to all orders.

3. Relax, You’re Covered

If an issue arises during shipping, you can contact Xcotton directly to file a claim.

📦 How to File a Claim

1. Contact Xcotton:

2. Provide:

  • Order number

  • Description of issue (loss, damage, etc.)

  • Supporting evidence (tracking info, photos, etc.)

3. Claim Deadlines:

  • Lost shipments: within 90 days of the order date

  • “Delivered” but not received: within 7 days of delivery scan

  • Damage claims: within 7 days of receipt

  • Courier error: report as soon as discovered

⚠️ Please Note

  • Double-check your shipping details before completing your order

  • Inspect your package upon arrival

  • Claims are processed directly by Xcotton, with Crimson Reign X support available as needed

💡 Why Choose Shipping Protection?

  • 100% coverage for loss, damage, and mis-delivery

  • Fast and friendly claims process

  • No hidden fees – it’s included with your order

  • Extra peace of mind for international buyers

🛡️ Your Order. Fully Protected.

Need help?

Email: support@crimsonreignx.com
Or chat with us directly!